Delivery
We pride ourselves on our rapid service and aim to despatch all orders promptly; you should normally receive your order within five working days. If for some reason your parcel doesn't arrive within 10 working days, please contact us. Whilst we make every effort to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
For standard delivery, parcels under 4 Kg will be delivered by Royal Mail. Parcels over 4 Kg will, depending on size and weight, be delivered by ParcelForce 48-hour service, APC or UPS, and will require a signature on delivery. If in any doubt about the condition of a delivery, sign for the delivery as "unexamined". If the box is obviously damaged, sign for the delivery as "box damaged". If you are not in when the delivery arrives, parcels can only be left with a neighbour or in another location if you give instructions at the time of ordering. If your order specifies that delivered goods are to be left without a signature, then R.D. Haigh & Co. cannot be held responsible for items that are subsequently found to be damaged or missing. If you request delivery on a particular date, we will do our best to meet your request. If there is no-one in to receive the item, and no alternative delivery instructions have been given, a card will be left for you to arrange re-delivery with the carrier. Standard deliveries are made Monday to Friday, excluding Bank Holidays, between 8 a.m. and 6 p.m.
Premium delivery services, e.g. next working day, next working day before noon, next working day before 10 a.m., next working day before 9 a.m. or Saturday delivery, are all available (except to the Highlands and Islands of Scotland) for an additional charge.
Any applicable shipping costs are calculated at the checkout stage prior to payment being taken. Overseas prices are ex-works and the delivery charges quoted on this website are only intended as a guide. We reserve the right to modify charges should they be significantly different from those quoted, although we will always inform you should this be necessary.
There is no minimum order value, but please log in to see the carriage-paid order value applicable to your account.
